Cloud UCaaS Platform for Hybrid Offices

Digital transformation and a focus on customer experience are driving significant changes in how businesses operate. Hybrid work models and cloud-based solutions are becoming increasingly popular, leading to a convergence of unified communications (UC) and contact center technologies. This shift aims to improve employee experiences, streamline data management, foster collaboration, and ultimately enhance the customer experience. Strong customer experience is now key to business success, even outweighing factors like price and brand loyalty. As a result, businesses are turning to tools like our cloud based solution to create a more integrated and customer-centric approach.

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Cloud Analytics and Realtime Dashboard for Contact Centers, CDR and Integrated CRMs

UCaaS, Contact Center, and CRM integration enables data consolidation from various touchpoints, providing a holistic view of customer interactions for informed decision-making in areas like marketing, sales, and service optimization. Shift to Real-Time Analytics and predictable capabilities, customize, organize skill teams with our highly insightful and analytical dashboards. Slice through millions of customer interactions and customize real-time live unique dashboards.

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Voice over Internet Protocol (VoIP) Cloud Service

Hundreds of VOIP features available out of the box such as: Automated Attendant, IVR, Music on Hold and many more.
All features provided at no extra charge including unlimited free calling nationwide.
With the Connect App, you can easily provide remote work and mobility.
Meetings and Web Collaboration. Audio conferencing, and Desktop sharing.
VoIP reduces the high operation cost of geographically distributed offices.

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VoIP Data Analytics

CDR Dashboards allow for simple and efficient decision making
View real-time reports on the call duration, call length, call volume, and more.
Visualize and report on your company’s phone call metrics.
Expose what’s happening within your VOIP system through data visualizations.

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VoIP Data Analysis: The Next Frontier In Data

Powerful Custom Dashboards

CDR Dashboards is a complete solution for VoIP call metrics and reporting. Our dashboards give businesses insights into the effectiveness of their marketing, sales and customer service strategies.

Supported by the AWS Cloud Platform

Become Geographically Redundant by utilizing the most efficient cloud platform with AWS. With multiple geographic points of presence, a low latency connection to the cloud will keep your phone systems online and fully functional.

Easily Integrate

Accelerate every workflow by utilizing CRM apps like Microsoft Teams and Salesforce. Featuring CRM Integration with omni channel communications and customer inbound screen pop-up with CRM Contacts.

Efficient VOIP Cloud System

Connect multiple devices to the cloud and access workflows simultaneously. Download the Connect App to unite desktop and mobile workstations.

Call Detail Records Dashboards

CDR Dashboards allow for simple and efficient decision making

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Build your Branched Network

Efficient call management with more options for routing calls to primary and secondary locations.
Instantly scale up to accommodate growth, add users, unite your workforce and enjoy seamless CRM integration.
Eliminates the need for any on-premise hardware with our AWS cloud hosted communication platform.
The most flexible and secure cloud computing environment will give you the assurance you need to manage your company communications safely.

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Application Integration

CRM, Social and SMS Messaging, office communication tool integrations
Bringing Unified Communications, and Customer Experience tools together, doesn’t just help to consolidate and simplify the modern business technology stack. It also assists businesses in improving employee experience, aligning data for better business decisions, enhancing collaboration, and effectively boosting customer experience.

CTI, Inbound screen popup, Click-to-Call within your CRM application or anywhere phone number is available. Saves time per outbound and reduces dialing errors. Salespeople can spend less time dialing and spend more time focused on core functions, with instant visibility of who is customer and their relevant contact information displayed.

EBC platform supports pre-built integrations with several popular CRM and business applications. These include:
Salesforce, Zoho Zapier SugarCRM Zendesk Freshdesk Pipedrive, Microsoft Teams, Business Whatsapp, Office365.

These integrations can be customized to meet the specific needs of each customer and can be configured differently for each end-user. The platform is also adaptable, allowing businesses to add integrations with other CRMs. This benefits businesses that are already using a CRM and those that are planning to implement a new CRM strategy.