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Our Products

UCaaS

Enterprise communication services designed for productivity and high volume of calls or messages for ultimate customer satisfaction. Includes  Voice, SMS, Chat, Video and Meetings.

Receive and Make Calls Anywhere

For all your inbound and outbound voice calls. Make and receive unlimited free national calls and low rate toll free or international calls.

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Meetings & Video Conferencing

group Audio conferencing and Video calls, desktop sharing and face to face conversation with Connect Apps, all in one app, to schedule and run effective meetings.

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Instant Messaging & Channels

Enterprise level chat, instant messaging   and channels for teams. Collaborate with Instant Messaging, with user presence status, attach and send files, screen share, web-hooks and more

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SMS

SMS Gateway to enable send or receive SMS messages on dedicated SMS numbers, also allows to receive SMS messages to Team Channel. 

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CCaaS

Contact Center as a Service is a highly manageable and configurable rich set of features to handle a mix of inbound and outbound customer interactions with agent queue, menus and can be customized in infinite number of ways to cater to business and customer experience needs. 

Queues for Agents

Day/Night/weekend agent queues based on roles, or function configured with routing strategies or based on agent experience and availablility

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Interactive Voice Response (IVR)

This system uses recorded voice menus to prompt callers to make selections via their phone such as “press 1 for sales, 2 for support”.

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Auto Attendant & Intelligent Routing

Auto answering and routing of calls based on rules or during peak volume of calls, times of days or Holidays.

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CRM Integration | CTI | PopUp | Click to Call

CRM and Customer Experience tools together to assist businesses in improving employee experience, aligning data for better business decisions, enhancing collaboration, and effectively boosting customer experience.

CTI, Inbound screen popup within your CRM application with instant visibility of who is customer and their relevant contact information displayed

Click to Call browser extension enable to click and dial anywhere phone number is available. Saves time per outbound and reduces dialing errors. Salespeople can spend less time dialing and spend more time focused on core functions, .

EBC Platform supports pre-built integrations with several popular CRM:
Salesforce, Zoho Zapier SugarCRM Zendesk Freshdesk Pipedrive.

EBC Platform is also adaptable, allowing businesses to add integrations with other CRMs. This benefits businesses that are already using a CRM and those that are planning to implement a new CRM strategy.

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Business Application Integration

Social & SMS Integration 
Bringing Unified Communications, and Customer Experience tools together to consolidate and simplify the modern business technology stack. Our newest capability to allow inbound interactions from Whatsapp or SMS to reach Channels and Chat Groups.

Chat and office communication tool integrations to assists businesses in improving employee experience, aligning data for better business decisions, enhancing collaboration, and effectively boosting customer experience.

AI tools integration allows creation of AI-powered workflows most MCP servers

Zapier Integration with over 7,000 apps, extending automation platform with the most connections available.

VoIP | Business Phone System 

Features with benefits to increase sales, customer satisfaction & workforce productivity

Use features appropriately, utilize our in depth calls handling experience to reap benefits of a cutting edge Cloud Communications solution.

Contact Specialist

Receive and Make Calls Anywhere

Never miss an important call. Calls will be forwarded to Desk Phone, Mobile Apps, or Soft-phone.

Voicemail to Email

Retrieve voicemail on a physical phone, web portal, or configure email (or multiple emails) to receive a recording. 

Music on Hold

Greet callers with pre-recorded message and play music to ease the holding time.  

Hardware & Soft phone

Supports both Hardware phones, wireless phones and softphohnes. Bring your own hardware, with support to all major brands.

Call Forwarding on busy or no answer

Not in office, Calls forward to mobile or home phone. 

Call Recording

Record inbound or outbound calls and retain for a period of time.  

Call History

Filter call logs to show un-answered calls, inbound or a specific outbound calls. 

Call Features

Caller ID Modification and Distinctive Ring for Internal/External Calls  Attended Transfer or Blind Transfer

Call Detail Records Dashboards

CDR Dashboards allow for simple and efficient decision making

Connectivity and Device Support

  • SIP / IAX / Analog / T1 / PRI Trunks
  • SIP / IAX / Analog Handsets / Extensions

Voicemail Features

  • Voicemail to Email Forwarding

  • Message Waiting Indicator

  • Multiple Voicemail Folders

  • Web Access to Voicemail

End User Features

  • Unified Inbox (Voicemail/Fax/Email)

  • Company Contacts with Click-to-Call

  • Personal Contacts with Click-to-Call

  • Voicemail Configuration

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  • Find Me / Follow Me

  • Call Forwarding on Busy

  • Call Forwarding on No Answer

  • Do Not Disturb

  • Web Access to Voicemail Messages

  • Web Access to Recorded Calls

  • Selective Call Forwarding

  • Call Blocking

  • Selective Call Screening

  • One-touch Call Recording

  • Call Detail Records (CDR) with Click-to-Call

  • Outbound PDF to Fax via Web

  • Language Selection

Administration Tools

  • Communications Manager – web based Management GUI 

  • Communications Manager User Portal – web portal for each User Extension

Fax Features

  • Inbound Fax to Email (PDF)

  • Outbound PDF to Fax via Web

Media Files Management

  • Music-on-Hold Management and Upload 

  • Click-to-Call Recording of Voice Prompts

Call Features

  • Caller ID Modification  

  • Distinctive Ring for Internal/External Calls  

  • Attended Transfer

  • Blind Transfer

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  • Call Parking

  • Group Call Pickup

  • Directed Call Pickup

Core PBX Features

  • Internationalization with Multiple-Language Support

  • User Extensions

  • Feature Codes

  • Special Lines

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  • Special Mailboxes

  • Multiple Phones per Extension

  • Virtual Extensions

  • Call Flip (Transfer to/from Mobile)

  • DIDs and Inbound Routes

  • Schedule Based Inbound Call Routing

  • Operator Managed Inbound Call Routing

  • Multi-level IVR / Auto Attendants

  • Outbound Routes

  • Automatic Trunk Failover

  • Music on Hold – System Wide or per User Extension 

  • Extension Monitoring (presence or BLF)

  • Dialing Permissions (Groups and per Extension)

  • Ring Groups

  • Hunt Lists (lists of Ring Groups)

  • Dial By Name Directory

  • Integration with Overhead Paging Systems

  • Phone-to-Phone Intercom

  • Corporate Contact Directory with Click-to-Call

  • Salesforce, Zoho, Sugar CRM Integration / Screen Pops

  • Call Parking

  • Call Forwarding

  • Call Screening

  • Call Recording

Conferencing

  • Shared and Personal Conference Rooms

  • Inbound and Outbound Conferences

  • Realtime Conference Monitoring and Management

Call Center Features

  • ACD / Call Queues

  • Orderly Queue Handling

  • Call Recording

  • Local and Remote Agents (*)

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  • Call Center Statistics (*) 

  • Call Center Live Monitor (*) 

  • Agent Live Panel (*)