EBCTEL Privacy Policy

Effective Date: 2021, June 28

At EBCTEL, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, and communications solutions.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing details, and account credentials provided during registration or support interactions.
Service Usage Data: Call logs, VoIP traffic metadata, chat transcripts, and AI interaction history (where applicable).
Technical Information: IP addresses, device identifiers, browser type, operating system, and usage analytics.
Payment Information: Collected securely through third-party payment processors (we do not store full credit card details).

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve our communication services (VoIP, UCaaS, AI platforms).
Process billing and account management.
Ensure security, fraud prevention, and regulatory compliance (e.g., FCC and telecom regulations).
Deliver customer support and technical assistance.
Communicate updates, service changes, or promotional offers (where permitted).
Conduct analytics to improve user experience and service performance.

3. Sharing of Information

We do not sell or rent personal data. Information may be shared only with:

Service Providers & Partners: For billing, hosting, technical support, and AI/communication platform integration.
Regulatory Authorities: Where required by law, regulation, or government request (e.g., FCC compliance, law enforcement).
Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Retention

We retain data only as long as necessary to:

Provide services.
Meet legal, tax, or regulatory requirements.
Resolve disputes and enforce agreements.

Call detail records and communication logs may be stored for a limited duration as required by telecom regulations.

5. Security Measures

We use industry-standard security practices to safeguard your data, including:

Encryption of communications in transit and at rest.
Secure authentication and access controls.
Regular audits, monitoring, and vulnerability management.

6. Your Rights

Depending on your location, you may have rights under GDPR, CCPA, or other applicable laws, including:

Accessing or requesting a copy of your data.
Correcting or updating personal information.
Requesting deletion of your information.
Opting out of marketing communications.

Requests can be submitted to privacy@ebctel.com.

7. Cookies & Tracking

Our website may use cookies, pixels, and analytics tools to:

Improve site functionality.
Analyze traffic and usage trends.
Personalize content and ads (if applicable).
You can adjust cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

EBCTEL services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated “Effective Date.”

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

EBCTEL
📧 Email: privacy@ebctel.com
🌐 Website: www.ebctel.com